Invoicing NDIS Customers

Laundry Lady is a registered NDIS provider offering services under the Linen Service support item 01_021_0120_1_1. The item number is added to all NDIS invoices, which are sent to the approved payment option based on the participant's plan type.

GST: If a customer is an NDIS customer, GST will not be charged. This is an ATO ruling around servicing NDIS customers. The system calculates GST for NDIS customers accordingly, including the minimum charge as $54.55 (no GST).

NDIS Customer Types and Payment Terms

1. Self-managed Participants:

• Payment Terms: Payment must be made online via debit or credit card before delivery (0-day payment terms).
• Service Agreement: Not required.
• Booking Process: Can proceed with bookings online immediately after registration.

2. Plan-managed Participants:

• Payment Terms: 14-day payment terms via bank transfer (EFT). Invoices are sent directly to the participant's plan manager to pay on the participants behalf.
• Service Agreement: Required. 
• Booking Process: Must have a service agreement in place before proceeding with bookings.

3. NDIA/Agency-managed Participants:

• Payment Terms: 7-day payment terms via bank transfer (EFT). Invoices are sent to Laundry Lady and submitted to the NDIA for payment on the participants behalf. 
• Service Agreement: Required. 
• Booking Process: Requires confirmation of service agreement and checking participant’s status in the NDIA portal.