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Find answers to your questions
- How do I get bookings?
- What happens after a booking has been made?
- How do I do the pickup?
- When do I deliver the laundry back to the customer?
- Recurring Bookings
- Customer Notes
- Booking Views - Digital System
- Adding and Cancelling Bookings
- Setting up Recurring Bookings
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- Edit Bookings
Explaining your Commission Reports
Commission Statement Information
Service fee = $2 plus GST. This is deducted from first payments only.
Merchant fee = 2.3%.
Please see below statement examples to understand the various sections and how the totals are calculated.
Commission Report (for those not registered for GST)
As you are not registered for GST, we pay the GST directly to the ATO. You must advise us immediately if your GST status changes.
If a customer is NDIS, the invoice total is already ex. GST as per ATO rulings.
Tax Invoice (for those registered for GST)
As you are registered for GST, you will receive a Recipient Created Tax Invoice that includes GST on your commission. You will need to check with your accountant about your BAS obligations and when GST is payable to the ATO. You must advise us immediately if your GST status changes.
If a customer is NDIS, the invoice total is already ex. GST as per ATO rulings. You will still be paid GST on the commission for that customer.
Admin Fee
As per your signed contract: “After the initial 12 weeks of the contract, the contractor will be charged a $10 weekly administration fee if the weekly earnings are below $200 for more than 2 consecutive weeks, which the Principal will deduct from the weekly commission payment."
This Admin fee is to cover operational costs. If the commission earned isn't enough to cover the fee, it will accumulate until your commission is greater than the fees owed. At that point, the accumulated fees will be deducted from your commission.
Alternatively, if you need a longer period of time away from working and do not want to pay the admin fee, you can choose to have your contract with us put on hold. However, please be aware that there may be a re-starting fee to restart your contract and re-train again. Get in touch with Head Office to discuss if you are unsure.
Updated on 19 Aug 2024
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