Quick tips and templates

You've just started as a Laundry Lady/Lad and you'll certainly need some time to understand all of the details involved in your new routine, but it won't be long if you stick to our good practices and keep using our Knowledge Centre to clarify some of your main doubts.

Read some of our quick tips and templates below.

Communication with new customers

Everytime that you get a new booking, especially if it’s been requested by a new customer, it’s important to message them in order to present yourself and confirm their laundry needs.

For example, if you’ve just received a “Washing & Ironing” booking, confirm if they want all items to be ironed or only a few of them. It ensures that you’ll do the service accordingly, saving your time, and it also avoids problems with their invoicing/payment in the future.

Finally, communication is key to avoid no shows. It's a good reminder for customers and a way to elucidate all of the details of your service.

Need help to write your SMS? You can use our template below (just copy and paste it to your phone, customising the details depending on the situation):

“Hi, I’m YOUR-NAME and I’ll be in charge of your Laundry Lady requested service. I just wanted to confirm if you have any special notes in regards to your booking, so I can properly move forward with it. Thank you!”

Remember: Communication with customers is essential to grow the business and get more recurring bookings. If something’s not clear for you, don’t be afraid to ask. Be transparent, friendly and polite. It means a lot for current and new customers.