Ready for Pickup

When you are ready to begin your daily pickups, click the Arrow Icon on your bookings dashboard to move the bookings to In Progress. This step is important for keeping your booking statuses updated and tracking when the booking will be due for delivery.

Bookings that remain in Ready for Pickup for more than 48 hours past the scheduled pickup date, will automatically be updated to Missed.

Notify the customer you are on the way

Click the down arrow. The pop up will have an option to send an SMS notification to notify the customer letting them know you're on the way.

Finding your optimal route

A great feature in the app is the Optimal Route tool. This feature automatically opens your phone's navigation app and calculates the best route for your pickups, helping you save time and travel efficiently.

NOTE: To use this feature, you must have location settings turned on.

Tips for a successful pickup

1. Announce Yourself:

• Always introduce yourself when you arrive for a pickup or delivery. A friendly greeting like, "Hi, I'm [Your Name] from Laundry Lady!" sets a positive tone and reassures the customer.

2. Check for Pets:

• Before entering a customer's property, ask if there are any pets, especially dogs. This helps ensure your safety and the pet's comfort. A simple question like, "Are there any pets I should be aware of?" can prevent any surprises.

3. Communicate Clearly:

• Keep an open line of communication with your customers. Confirm pickup and delivery times in advance, and notify them if you’re running early or late. Clear communication builds trust and reliability.

4. Wear Your Name Badge:

• Your name badge is mandatory. It helps customers identify you and adds a layer of professionalism. Ensure it is visible at all times during pickups and deliveries.

5. Use Uniforms and Branded Items:

• While uniforms and other branded items are optional, they are strongly recommended. Wearing branded clothing helps promote the Laundry Lady brand and presents a more professional image. It also makes it easier for customers to recognise you.

By following these tips, you can ensure smooth and professional interactions with customers, enhancing their experience and promoting the Laundry Lady brand.

Once you arrive home with the customer’s laundry, you should promptly count or weigh the items and send the invoice to the customer as soon as you confirm the cost for the service.

For NEW customers, this step is especially important to ensure the customer is clear about the cost and has sufficient time to complete payment before the service is completed and ready for delivery.