Reschedule Bookings

Best Practices for Rescheduling:

Communicate in Advance: Always reach out to the customer before making changes to confirm the new date and time works for them. This helps avoid confusion or inconvenience.

Timely Updates: Reschedule as early as possible, especially during busy periods or holidays, to ensure the customer has adequate notice.

Steps to Reschedule a Booking:

  1. Click on the Pencil Icon: This will open the editing options for the booking.
  2. Select a New Date and Time: Choose the updated date and time that works for both you and the customer. 
  3. Add a Note for the Customer: Include a brief explanation of the change (e.g., "Rescheduled to this date and time based on your preference" or "Updated due to availability").

Once the booking is rescheduled, the customer will receive a Booking Update email with the updated booking details, including the new date and time and your notes. This ensures they are informed promptly and can plan accordingly.

 

Edit Customer Details
NEW Booking Opportunities