Customer Payment Terms

We have a range of different customer types and available payment terms. The standard terms that apply to NEW Customer bookings are Credit Card - 0 days.

IMPORTANT:  Customers must pay invoices based on the terms displayed on their profile at the time of the booking. Any requests to change payment terms are to be submitted by the customer directly to the Support team support@thelaundrylady.com.au.

Residential customers - payment terms are credit card payment with 0 days, meaning payment is required upfront before the service is delivered.

Business Customers – NEW Business Customers will be on Credit Card - 0 days payment terms. Some approved Businesses will have 7 or 14 day terms. The approved terms will be displayed on the Booking and Customer profile.

NDIS Customers - There are 3 types of NDIS customers.

• Self Managed – invoice to be paid before return delivery online by credit card.
• Plan Managed – invoice to be paid within 14 days by bank transfer by the plan manager 
• NDIS Managed – invoice to be paid within 7 days by bank transfer by NDIS.

Aged Care, Home Care, and Insurance customers - if the provider is covering the cost of services, payment terms and agreements will be approved before services commence. Payment terms will vary from 7, 14, 21 or 30 days, depending on the provider's agreement.

Payment terms and Delivery

After you create an invoice, select the option to SEND PAYMENT REQUEST.  This will email the invoice with the approved payment terms applied and update the Booking status relevant to the payment terms.

Bookings Awaiting Payment

If a booking is showing as Awaiting Payment, the laundry must not be delivered until the Payment is completed.

Bookings Ready For Delivery

Bookings that are Ready for delivery have been paid, or have approved payment terms that allow delivery before payment.

PAID bookings will show in Deliveries on your home screen.