Pickup and Delivery

• All services include the pickup and delivery (fee is charged once per service).
• We do not offer a drop off service - for safety reasons do not give the customer your address, always pick up from the customer's home or workplace.
• Only registered Laundry Ladies and Lads can do the pickup and delivery. You cannot ask your husband, wife, friend, daughter to do the drop off for you without prior approval from Head Office. Approval for additional drivers to work with you must be sent through to Head Office and must include Drivers Licence, Medicare ID, Public Liability Insurance Coverage and full details listed on your contractor record. Contact Head Office to discuss.
• You must NEVER use an uber driver or other rideshare to pickup or deliver your laundry to the customer for you, this will result in immediate cancellation of your contract.
• If delivery is left unattended, please contact the customer to confirm that this is suitable and to determine the best location to leave the laundry.
• Pickup and delivery time must be what is in the booking confirmation, or you must contact the customer if you need to organise a different time. Customers get upset if their laundry is not picked up and returned when they expect it to be. It is essential to communicate with the customer to ensure good customer service.
• Contactless pickup and delivery should be offered to vulnerable members of the community. 

Tips for a successful pickup

1. Announce Yourself:

• Always introduce yourself when you arrive for a pickup or delivery. A friendly greeting like, "Hi, I'm [Your Name] from Laundry Lady!" sets a positive tone and reassures the customer.

2. Check for Pets:

• Before entering a customer's property, ask if there are any pets, especially dogs. This helps ensure your safety and the pet's comfort. A simple question like, "Are there any pets I should be aware of?" can prevent any surprises.

3. Communicate Clearly:

• Keep an open line of communication with your customers. Confirm pickup and delivery times in advance, and notify them if you’re running early or late. Clear communication builds trust and reliability.

4. Wear Your Name Badge:

• Your name badge is mandatory. It helps customers identify you and adds a layer of professionalism. Ensure it is visible at all times during pickups and deliveries.

5. Use Uniforms and Branded Items:

• While uniforms and other branded items are optional, they are strongly recommended. Wearing branded clothing helps promote the Laundry Lady brand and presents a more professional image. It also makes it easier for customers to recognise you.

By following these tips, you can ensure smooth and professional interactions with customers, enhancing their experience and promoting the Laundry Lady brand.