Booking reassignment

If you're unable to complete a service for a customer booking, our Head Office team can reassign it to another contractor to ensure the customer is serviced accordingly.

In such cases, you must submit the following details through the Support form 7 days of the occurrence with details, including:

• Customer name
• Date of service
• Reason for your unavailability

In some instances, such as a customer request or a roster change, the Head Office team may reassign a booking. If this occurs, you will receive an email with the booking details. You can refer to the notes section for additional information.

When a booking is reassigned to a new contractor it will show as Reassigned.

When a booking is reassigned by a customer or Head Office, a cancellation email will be sent to the existing contractor. An email will also be sent to the customer with the new booking details, and the new contractor will receive a booking notification email.

SMS is only sent for Booking cancellations if the pickup time is within 24 hours. All cancellations are emailed and updated in the app immediately to ensure you can manage your day's bookings each morning.