Booking Reassignment

If a customer has a service scheduled on a day you are no longer available, you can flag the booking for reassignment via your roster.

Bookings cannot be reassigned within 4 days of the scheduled pickup date. Please contact the customer to reschedule, or contact the support team to assist you with reassigning the booking to another contractor.

Once a booking is flagged for reassignment, the booking will appear as a "NEW Booking Opportunity" for all available contractors in that suburb. This process ensures no disruption or cancellation notifications are sent to the customer.

If no contractors are available, or no one accepts the booking, the support team will step in to manage the booking and liaise with the customer as necessary once the pickup date is within 48 hours.