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Counting and Invoicing

Washing: 

Washing is charged per 5kg load. We do not charge half loads. One load is approximately 5kgs weighed when dry. A king size doona might be lightweight but bulky, we charge what will fit inside a 5kg drum. 

Ironing:

Ironing is charged per item and there is different pricing according to each type of item. Count a tally of each type of item to add to the invoice. 

Minimum service fee: 

Our minimum charge per pickup is $60 including GST. 

Check the website pricing page for full details about pricing and what to charge. 

Creating a No-Show Invoice

If your customer hasn't left their laundry for pickup and hasn't responded to your attempts to reach them, you can create a no-show invoice.
  • Open the booking system: Head to the app and click on the booking to view the details.
  • Find the "Invoice" section: You'll see an option to "+ Create no-show invoice". Click on it.
  • The Price: The price will be $12.51 (GST included).
No-show invoice.png
 
After the no-show invoice is created:

We recommend reaching out to the customer once more to see if they'd like to reschedule their booking. Remember, a little friendly follow-up goes a long way!
 

Invoicing Items - Examples

Need help getting started with invoicing? We've created three example invoices based on common Facebook questions.
 

Example item 1

Customer has provided the below items - How do I invoice? 

  • 2 x double doonas
  • 1 x mattress protector
  • 1 x double doona cover
  • 2 x pillow cases
  • 1 x cotton blanket 
 

Example item 2

Customer has provided the below items for iron only - How do I invoice? 

  • 2 x maxi length linen dresses
  • 4 x business shirts
  • 3 x mens cargo pants
  • 10 x T-Shirts
  • 2 x ladies T-shirt dresses
 

Example item 3

AirBNB Customer: Wash/Dry/ Fold Iron of sheets and pillowcase only. 

The below items except the king blanket are all based on weight and should equate to:  

  • 1 x Sets Queen Sheets
  • 4 x Pillowcases
  • 3 x bath towel
  • 1 x bath mats
  • 1 x face washer
  • 1 x king blanket

Updated on 18 Sep 2024