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When do I deliver the laundry back to the customer?

  • All services must be returned to the customer within 24 hours unless the customer has requested something different, or you have contacted the customer ahead of the pickup to confirm that a longer turnaround time will be needed.
  • The return time should be approximately the same time as the pickup time.
Returning laundry once customer has paid:
 
Once the customer has paid their invoice, the booking will move from the 'Awaiting Payment' section to the 'Delivieries' section on your bookings dashboard.  If a customer has an approved credit account with a longer payment term, they will be moved to 'Deliveries' automatically.
 
All of our customers accept the Terms and Conditions at time of booking which does state that invoices must be paid by time of return delivery.
 
We recommend it is good practice to let customers know you can’t do their next pickup until they have paid the previous invoice.
 

Watch - Managing Your Deliveries

Notify customer of pickup/delivery coming

Click the car down arrow. The pop up will have an option to send an on the way SMS notification to notify the customer.

 

 

Updated on 17 Oct 2024