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Setting up your Roster to get started

Before your onboarding you should have a think about your availabilities, proposed days and timeslots, and how you would best like to structure your day, eg pickups in the mornings - we will discuss in detail at your onboarding session.

What is the best way to structure your week?

This can really vary depending on what suits you best. Examples of what our contractors do include:

    • Morning pickups after the school run
    • Early morning pickups before traffic and while husband at home
    • Evening pickups after finishing a day job
    • Pickups on 3 days of the week
    • Pickups on weekdays
    • Pickups on weekends

Important: Customers can book a service 3 hours before an available pickup time. So if you open for pickups at 9am, a customer can book you up until 6am on that day.

Some things to think about when structuring your week

      • Business customers will likely want pickups during opening hours
      • Some business customers might want multiple pickups per week (eg Mon, Wed, Fri)
      • Weekend pickups will bring extra bookings, particularly in city areas, but make sure you block out family time too!
      • If you pickup on a Friday, you might prefer to drop back on a Saturday morning or Monday morning, you'll have to contact customers who book that day to confirm
      • Our busiest days of the week are normally Monday and Tuesday
      • Morning pickups often work best as then you have the full day to get the work done, many contractors like to iron at night in front of the TV!

Limit your car time

    • You only want to do pickups/deliveries once per day so as to limit your car time.
    • We recommend opening up 1-2 hour blocks only. Customers will see 15 min timeslots on the website so if you open up more than 2 hours it is very difficult for the customer to scroll through the booking platform.

Making changes to your roster or schedule

Permanent changes

If you want to make permanent changes to your schedule, you need to contact us. Note that we need 7 days notice to make any changes to your permanent schedule.

Temporary changes

In the Booking App you have access to make changes to your roster. This is for temporary changes where you might be taking time off for a holiday, for sickness or want to work some extra days during a short period.
Some important things to note about making changes to your roster:

  1. Make changes as early as possible - customers often book ahead especially in holiday season
  2. Block out any public holidays that you don't want to work - customers will book these if you don't
  3. Blocking your roster will only stop NEW bookings from being made on those days, if you already have regular customers booked on those days you need to contact the customer to arrange to move their booking to another day
  4. It is YOUR responsiblity to move recurring bookings to a new date that you can service, do not rely on Head Office to do this for you
  5. If you have recurring bookings that need a pickup while you are away or sick and can't be moved (eg business or NDIS customer) then send a list of these customers to Head Office and we will contact other contractors in the area (if available) to see if they are able to accommodate the service. NOTE: That you must give Head Office 48hours (at least 2 business days) notice to move any bookings and we cannot guarantee that there will be availability to do this. Failure to provide adequate notice may result in customers being permanently moved to another contractor.
  6. Always let Head Office know via email when you have made roster changes for more than one day at a time. This is because we will alter marketing budgets in all areas according to capacity so we need to know if you are away for longer periods of time so we can adjust accordingly. 

​Pickup locations

You can view your current PICKUP LOCATIONS in the app. 


Please ensure you are happy with all the suburbs that are listed in your pickup locations. We can update these anytime for you. 

If you would like to add/remove suburbs, please send the updated list of suburbs via the support ticket form.

Updated on 29 Aug 2024