Looking for help?
Find answers to your questions
- How do I get bookings?
- What happens after a booking has been made?
- How do I do the pickup?
- When do I deliver the laundry back to the customer?
- Recurring Bookings
- Customer Notes
- Booking Views - Digital System
- Adding and Cancelling Bookings
- Setting up Recurring Bookings
- Booking reassignment
- Edit Bookings
What happens after a booking has been made?
- Once a booking is made by the customer, you and the customer will receive an automated email notification of the booking. You do not need to do anything to accept the booking, once the booking is made you are required to do that pickup.
- Customers can book a service 3 hours before an available pickup time. So if you open for pickups at 9am, a customer can book you up until 6am on that day.
- The customer can change or cancel a booking at any time up to 3 hours ahead of the booking. (NOTE If a customer changes a booking to a different contractor, you may not get a notification of the changed booking so it is important to check the Booking App each day before conducting pickups)
Updated on 16 May 2024
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