What if the customer wants to pay by cash?

Our Terms and Conditions strictly state that we do not accept cash payments and all invoices must be paid online via the Booking App invoice payment link (or direct debit in approved situations).

If a customer asks to pay cash you must tell them this and remind them that they accepted these T&Cs at time of booking.

In some situations particularly with elderly customers they will be unsure of how to make a payment online. You can help them by taking the payment for them with their card at time of delivery by bringing up the invoice on your phone, clicking on the payment link and entering the details for them.

If they absolutely insist on making the cash payment or if they are a tourist or one off customer that you are unlikely to see again, then the procedure is as follows:

• Take the cash payment
• Email us to let us know the customer name, invoice number and customer you have taken the cash payment for
• Deposit the cash payment into our bank account (details below) – the deposit should be the exact amount of the invoice total and the reference should include the invoice number – you must make the payment to us within 5 days of receiving it
• Email us a copy of the bank receipt for the cash payment
• We will then manually allocate that payment to the customer’s invoice in the Booking App and calculate and pay your commission for that service as per normal procedures

You MUST follow these instructions by letting us know and banking the amount into our account in ALL instances of cash payments. Failure in complying with this will result in instant cancellation of your contract with us.

Email support@thelaundrylady.com.au if you have any other questions regarding this topic.