How do I do the pickup?

• When you are ready to leave for your days pickups/deliveries, you need to click the car icon on your booking dashboard to notify them you are on your way.
• You will need to drive to the customer's house / place of business and pickup their laundry.
• If the customer is not home when you pickup, be sure to send them a text to confirm you have picked up if it is their first time using the service.
• Once you get home with the customer's laundry, you should immediately count/weigh it and send the invoice to the customer. If it is their first pickup, also send them a text to let them know the invoice has been sent in case of any issues with their email address.

Watch - Managing Your Pickups

Finding your optimal route

An exciting new feature of the Bookings System/App is the optimal route feature. This will automatically line up your pickups via the best route. If you need to alter the route, you can drag and rearrange using the six dots icon.

NOTE: To use this feature, you must have location settings turned on, on your device.

Notify customer of pickup/delivery coming

Click the car down arrow. The pop up will have an option to send an on the way SMS notification to notify the customer.

Tips for a successful pickup

1. Announce Yourself:

• Always introduce yourself when you arrive for a pickup or delivery. A friendly greeting like, "Hi, I'm [Your Name] from Laundry Lady!" sets a positive tone and reassures the customer.

2. Check for Pets:

• Before entering a customer's property, ask if there are any pets, especially dogs. This helps ensure your safety and the pet's comfort. A simple question like, "Are there any pets I should be aware of?" can prevent any surprises.

3. Communicate Clearly:

• Keep an open line of communication with your customers. Confirm pickup and delivery times in advance, and notify them if you’re running early or late. Clear communication builds trust and reliability.

4. Wear Your Name Badge:

• Your name badge is mandatory. It helps customers identify you and adds a layer of professionalism. Ensure it is visible at all times during pickups and deliveries.

5. Use Uniforms and Branded Items:

• While uniforms and other branded items are optional, they are strongly recommended. Wearing branded clothing helps promote the Laundry Lady brand and presents a more professional image. It also makes it easier for customers to recognise you.

By following these tips, you can ensure smooth and professional interactions with customers, enhancing their experience and promoting the Laundry Lady brand.